We are sorry your purchase did not workout for you as expected.
We do have a 14 day return policy that is listed on all of our email correspondences from the time of purchase and links to where you can initiate the return.
You are still within the 14 day window to return this item and I have sent a link to your email to do so and start the process.
If the product is defective please send me a photograph of it and we can work on a better solution for you.
I don’t see in our records an email or phone message from you, so I apologize for the oversight in our reaching out to address this issue. This is not the norm.
We take very seriously our customers satisfaction and want every experience with our company to be stellar.
Our company is an online only based in Virginia and we do not have a brick and motar location.
Thank you for your feedback.